CamelAudio Customer Support Rocks
So in the little spare time I have between work, preparing to move, and trying to finish a w-a-a-a-y overdue track with Tetramorph, I’m trying to prepare for an upgrade to Snow Leopard. Essentially this means checking lists to see if any key apps are incompatible, trolling for updates, and generally “tidying up” before upgrading.
Somewhere during those travels, Alchemy decided to stop working. Just “pffft!” Anytime I launched Logic or LIVE, BAM! instant crash out of the program and to the desktop. This had not happened before. I thought maybe it was the LOGIC9 install. (Nope. As it turns out, it happened in LOGIC8 too.) I updated to the latest version of Alchemy (a Release Candidate at that), but the same thing happened. I trashed preferences, rebuilt permissions, etc. Zilch. No luck.
So I searched online. Were others having this issue? It seemed not. Nary a peep of problems with LOGIC or LIVE. So I headed over to CamelAudio’s forum site over at KVR. I posted a question on the forum asking for help at 5:46 pm. 20 minutes later, Andy from CamelAudio responded with some suggestions. These didn’t work, so we went back and forth a bit. He suggested I send to him some log files, screenshots, etc. By 7:21 pm, he had located the issue and suggested a fix. For anyone who may be in the same boat, here is Andy’s response.
Hi,
Thanks for the files, I can see what the problem is now and although
we will need to modify Alchemy so it doesn’t crash under these
circumstances, it’s an easy problem to fix.
The crash occurs because of the entries in the config file that are
using an outdated method of telling Alchemy where to find the data on
a non-system disk. The latest version of the installer allows the
user to specify any location, but only the first time you install
Alchemy but there is an easy workaround …
PLEASE NOTE: the following instructions assume an alias is pointing to
the Alchemy data folder on an a non-system disk. If this is not the
case DO NOT delete the Alchemy folder because it contains all of your
presets and samples. With that precaution out of the way …
1. Delete the following alias:
/Library/Application Support/Camel Audio/Alchemy
2. Run the Alchemy installer again
3. After clicking through to install the main component on the system
disk, you will be prompted for the location of the Alchemy data
4. Browse to the folder containing the data, which from your config
file is here:
/Volumes/SoundSets/Alchemy/
5. Click through and let the installer finish
Once that’s done, a new alias will be created that points to the
Alchemy data and the config file will contain the correct entries for
Alchemy to load properly. Please check Logic and Live to confirm this
is the case.
… and then let me know!
Peace,
Andy,
Camel Audio Support
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Camel Audio Support, Support
Camel Audio - http://www.camelaudio.com
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This was a great experience, and helps to cement my loyalty and that intangible thing known as ‘good will’ as in…
“This [insert future product here] is intriguing … Hey it’s from CamelAudio. It’s probably pretty damn cool. I think I’ll give it a whirl…I KNOW THEY WILL STAND BEHIND IT.”
These guys really rock.
